College Savings Bank adds new technology to already re-vamped Websites
In 2006 College Savings Bank re-launched their family of Web sites including (www. collegesavings.com, arizona.collegesavings.com, and montana.collegesavings.com). With a renewed focus on providing a better user experience and outstanding customer service, the sites now include live chat functionality.
Beginning in January, Web site visitors can ‘chat online’ with College Savings Bank
Customer Service during normal business hours. Live chat can be used by customers who have questions about our product, the CollegeSure CD, and any of the investments offered by the Bank. Additionally, College Savings Bank Customer Service will help Web site visitors locate specific Web pages and online forms to provide a more comprehensive experience.
Site visitors seeking to enroll or manage an existing account are encouraged to utilize
this new Website feature to streamline the process
and assure they leave satisfied. Visitors using the site
as a research tool are also welcome to ask questions
through our live chat functionality to get to the page
they need more quickly.
Since relaunching our Web sites in 2006, the breadth of
information online has continued to expand, as has site
traffic. The Bank wants to continue to grow the sites to
provide a comprehensive resource for college investors,
but also keep the sites easy to navigate and extremely
user friendly.
Site visitors are not required to have any special software to take advantage of the live chat functionality. Nothing is downloaded to the user’s computer, and the Bank will never ask for personal information online. Users will be reminded not to share account information or any personal information during a chat to protect their identity.
Have a question about College Savings Bank, the CollegeSure CD, or just curious about our new Web sites and live chat functionality? Log on and say hello between the hours of 9 and 6 EST.